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Refund Policy
Your audio is created from scratch, just for you, right after you order. Because of that, it can't be “returned”. Here's exactly when we do refund, and how.
The short version
- Every audio is made to order and production starts as soon as you pay, so orders can't be cancelled and completed audios aren't refundable because you changed your mind.
- We do refund you in full if we fail to deliver, if the file is technically defective and we can't fix it, if you were charged twice, or if we decline to produce your audio.
- To request a refund, email hello@personalizedmanifestation.com. We reply within 2 business days.
When you get a full refund
- We didn't deliver. If your audio hasn't reached you within 48 hours of your purchase, tell us. We'll first check the email address you used and re-send it (most “missing” audios are sitting in spam or promotions). If we still can't deliver it, we refund you in full.
- Technical defect. If the file is corrupted, silent, cut off, or otherwise unplayable, we'll fix it or produce it again first. If we can't get you a working audio within a reasonable time (normally 72 hours from your report), we refund you in full.
- Duplicate charge. If you were charged more than once for the same order, we refund the extra charge(s) as soon as we see them; you don't even need to ask.
- We declined your order. If we decide not to produce your audio because your answers break the content rules in our Terms, we refund you in full.
What isn't covered
- Changing your mind after ordering, or not listening to the audio.
- Not liking the voice, music, pacing or style.
- Mistakes or typos in the answers you gave us. If you notice one, email us right away: if production hasn't finished we'll do our best to correct it, but corrections after delivery aren't guaranteed.
- Results. Manifestation audios are a personal development and relaxation tool; outcomes vary and are never guaranteed (see our Terms).
- Not receiving the email because of a wrong address, a full inbox, or a spam filter, when the audio was delivered on time to the address you provided. We'll gladly re-send it.
How to request a refund
- Email hello@personalizedmanifestation.com from the address you used at checkout (or tell us which one you used), and briefly describe the problem. Attaching your Stripe receipt helps.
- We answer within 2 business days and, where needed, try the fix first (re-send or re-produce).
- Approved refunds go back to your original payment method through Stripe. They usually appear within 5–10 business days, depending on your bank.
Please contact us before a chargeback
If something went wrong, writing to us is the fastest way to solve it. Disputing the charge with your bank takes weeks and, if we already delivered your audio, we'll provide the delivery records to the bank.
Your legal rights
Nothing in this policy limits rights that consumer law gives you and that can't be waived.
If you live in the EU, the UK or another place with a statutory right to withdraw from online purchases: by placing your order you expressly ask us to start producing your personalized digital content immediately and acknowledge that, because the audio is made to your personal specifications and supplied as digital content once production has begun, that right of withdrawal does not apply.
Contact
Personalized Manifestations
hello@personalizedmanifestation.com